Return Exchange Policy

At Fixona, we offer size exchanges and damaged/broken product exchanges only.
We do not provide refunds, product exchanges, or color exchanges under any circumstances.

Exchange Request Timeline

If the product does not fit or arrives damaged, you must raise an exchange request by emailing support@fixona.in within 48 hours of successful delivery.

Exchange Guidelines

  • Only one exchange is permitted per order

  • The product must be self-shipped by the customer within 24–48 hours of delivery to maintain hygiene standards

  • Shipping charges for exchange must be borne by the customer

  • All items must be unused, unwashed, unaltered, and returned in original packaging

  • Once received, the product will undergo a quality inspection

If the item fails the quality check, the exchange will be declined, and the same item will be returned to the customer at the customer’s expense.

Size Unavailability

If the requested size is unavailable in the same product:

  • A store credit voucher will be issued

  • Voucher validity: 12 months from the date of issuance

  • Voucher can be used only on fixona.in

Damaged or Defective Products

For damaged or defective items:

  • Clear photos or unboxing videos must be shared within 24 hours of delivery

  • A replacement of the same product will be dispatched after verification

Non-Exchangeable Items

The following items are not eligible for exchange or return:

  • Free-size items

  • Swimwear, bodysuits, loungewear, and lingerie (for hygiene reasons)

  • Sale or discounted items

Important Conditions

  • Shipping charges are non-refundable

  • Returned items remain the customer’s responsibility until received at our warehouse

  • Items not received by Fixona will be treated as not returned

  • No refunds are provided under any circumstances

Exchange Requests Will Not Be Accepted If:

Fixona reserves the right to decline exchange requests in the following cases:

  • Request raised after the allowed time window

  • Returned item is not purchased from Fixona

  • Item falls under non-exchangeable categories

  • Item is returned without prior approval

  • Item shows signs of use, damage, or stains (makeup, perfume, deodorant, washing marks, odors, etc.)

  • Product is returned in poor or improper packaging (e.g., tape applied directly to the product)

What Is Not Considered a Defect

The following will not qualify as a valid reason for exchange:

  • Minor color variations due to lighting or screen differences

  • Minor design or print variations

  • Size variation within ±3 cm

  • Loose threads, crease marks, or minor finishing issues

  • Self-inflicted damage during trial

  • Personal preference or dissatisfaction

  • Size unavailability at the time of order placement

Fixona reserves the right to modify this policy at any time without prior notice.