Refund policy
At Fixona, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help with a simple and transparent return or exchange process.
Return Window
We offer a 5 Days return window, which means you must request a return within 5 Days of receiving your order.
Eligibility for Returns
To be eligible for a return or exchange, the following conditions must be met:
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A clear unboxing video is mandatory to raise any return or exchange request
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The item must be unused, unworn, and in its original condition
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All tags must be intact, and the product must be in original packaging
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Proof of purchase (order ID or invoice) is required
Returns without an unboxing video will not be accepted.
How to Start a Return
To initiate a return or exchange, please contact us at
support@fixona.in
Once your request is approved, we will share return instructions and the return shipping details.
Items sent back without prior approval will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive:
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A damaged or defective product
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The wrong item
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An incomplete order
Contact us right away at support@fixona.in with the unboxing video so we can evaluate the issue and resolve it promptly.
Exchange-First Policy
Wherever possible, we prioritize exchanges or replacements over refunds.
For eligible cases, we will arrange an exchange or replacement at no additional cost.
Refunds
Once we receive and inspect the returned item, we will notify you about the approval status.
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Approved refunds will be processed to the original payment method
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Refunds are typically completed within 10 business days
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Banks or payment providers may take additional time to reflect the amount
If more than 15 business days have passed since your refund approval, please contact us at
Non-Refundable Charges
As per our refund policy, shipping charges paid during order placement are non-refundable and will not be reimbursed.
Customers are also responsible for return shipping charges, and these charges are non-refundable.
If you need any help or have questions about returns or exchanges, our support team is always happy to assist.
💙 Thank you for shopping with Fixona.